What you need to know
Practical information about working with us
How does the consulting process begin?
We start with an initial conversation to understand your situation and goals. This first meeting helps us determine whether our expertise aligns with your needs. If there's a fit, we outline a scope of work together before any formal engagement begins.
What industries do you work with?
Our team works across multiple sectors. The specifics of your industry matter less than the nature of your challenge. We immerse ourselves in your business context during our engagement, asking the right questions to understand your particular situation.
How is pricing structured?
Pricing depends on the scope and duration of the engagement. Some projects work best with a fixed fee; others suit a retainer model. We discuss options during our initial conversation and provide a clear proposal before any work begins. Contact us for details specific to your situation.
What should I prepare for our first meeting?
Come with a clear sense of the problem you're facing. Relevant documents, financial statements, or organizational charts can be helpful but aren't required initially. The first conversation is about understanding your situation, not reviewing paperwork.
How long does a typical engagement last?
Engagements vary widely. Some focused projects take a few weeks. Strategic planning or organizational transformation may span several months. We scope each project individually and set realistic timelines during the proposal phase.
Do you provide implementation support or just recommendations?
We can do both. Some clients want strategic guidance and handle execution internally. Others prefer ongoing support through implementation. We tailor our involvement to what actually helps you achieve results.
What payment methods do you accept?
We accept bank transfers and major credit cards. Payment terms are outlined in our engagement agreement, typically with an initial deposit and milestone-based or monthly billing depending on project structure.
Can I end the engagement early if needed?
Yes. Our agreements include clear terms for concluding work. We aim for flexibility because circumstances change. Any unused retainer fees or prepaid amounts are handled according to the terms we establish upfront.
Where are you located and do you work remotely?
Our office is at 5 Spring Garden Rd, Halifax, NS. We work with clients both locally and remotely. Video calls, shared documents, and regular check-ins make remote consulting effective for most engagements.
What are your business hours?
We're available Monday through Friday, 9:00 AM to 8:00 PM. For urgent matters during an active engagement, we make reasonable accommodations. Initial inquiries are typically addressed within one business day.
How do you handle confidential information?
Confidentiality is fundamental to our work. We sign non-disclosure agreements when requested and treat all client information as private by default. Your business details stay between us.
What makes your approach different from template-based consulting?
We don't arrive with pre-packaged solutions. Our process involves structured dialogue where we think alongside you, ask probing questions, and develop answers that fit your particular situation. The work is collaborative, not prescriptive.